At Miss Mophead, we take pride in delivering a spotless, high-standard clean every time. We use only quality professional products and equipment to achieve the best results. For your peace of mind, we are fully insured and DBS checked.
We’re experienced in all areas of domestic cleaning, from regular upkeep to deep cleans and end-of-tenancy cleans, and always aim to leave your home feeling fresh, welcoming and cared for.
We both have diagnosed ADHD, and we work in a way that suits our individual focus and workflow. This means we may sometimes move between different areas while cleaning rather than working strictly room by room, particularly on larger cleans.
This approach helps us stay focused, motivated and organised, while making sure we maintain high standards throughout the clean.
A 50% non-refundable deposit is required at the time of booking to secure deep cleans and end-of-tenancy cleans.
A minimum of 48 hours’ notice must be given to reschedule, and any rescheduled appointment must occur within the same calendar month.
All work is quoted per job rather than by the hour.
Prices may be adjusted if the requirements differ from what was originally agreed.
Please note: end-of-tenancy and other intensive cleans are charged at a higher rate.
Your satisfaction is important to us. If there’s anything you’re not happy with, please contact us within 48 hours of the clean and we’ll do our best to put it right promptly.
Refunds are not offered, but we will always do our best to return and resolve any concerns where appropriate.
Before any work begins, we like to understand exactly what you need. Where possible, we will view the property in person to discuss your requirements and assess the work involved.
Following this, we will provide a clear written quote by email or text detailing the cleaning to be carried out and a fixed price for the job.
If an in-person visit isn’t practical due to distance, we may instead request photos of the property to help us prepare an accurate quote.
We kindly ask that the property be vacated so we can work efficiently. If you’re working from home, staying in a single room would be very helpful.
For safety and hygiene reasons, we’re unable to clean properties with infestations (e.g. rodents, fleas).
Payment is to be made in full on the day of the clean. You’re welcome to settle in advance if that’s easier for you.
We accept both cash and bank transfer.
Please note that repeated late payments may result in services being discontinued.
We sometimes take ‘before and after’ photos and videos to share with our customers. With your permission, we may also use these images on our social media or website to showcase our work.
This will only ever be done with your consent.
Your privacy is always respected. We will never disclose that we clean for you, nor will we share any details about the work we carry out in your home.
We love animals, especially dogs, but for safety reasons and based on past experiences, we kindly ask that all dogs are kept in a separate room while we’re cleaning.
This helps to avoid any accidents or stress for both your pet and us.
If it isn’t possible to keep pets safely separated, we may not be able to carry out the cleaning service.
Please note that Miss Mophead cannot accept responsibility for the safety or behaviour of pets while cleaning is being carried out.
If you choose to leave a key with Miss Mophead, you can rest assured it will always be handled with the highest level of care and responsibility.
Any keys provided to us are kept securely and remain on our person at all times during your scheduled clean. We do not attach keys to addresses or identifying information for your safety and privacy.
If it’s more convenient, you’re welcome to leave a key in a safe place or with a neighbour, but many of our regular customers find it easier to leave a key with us.
Whatever you prefer, we’ll always work in the way that makes you feel most comfortable.
Please ensure we have access to the property at the agreed time. Cancellations should be made at least 48 hours before the appointment.
Miss Mophead cannot be held responsible for pre-existing damage or general wear and tear on household items.
By booking with Miss Mophead, you confirm that you have read and agreed to these Terms & Conditions.
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